Originally posted by fatfires
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Originally posted by stormforce1067think i shall ring them again tomorrow and see what they say this time
UK Cust serv's were realy helpfull, give them a bell I'm sure they will give you a case ref no.
Riders Plymouth were very helpfull too, but they cant do anything unless told to. (I believe they have branches nearer to you too!)
good luckDid I mention I have a BLUE one
Tony
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Originally posted by fatfiresHi Richard
UK Cust serv's were realy helpfull, give them a bell I'm sure they will give you a case ref no.
Riders Plymouth were very helpfull too, but they cant do anything unless told to. (I believe they have branches nearer to you too!)
good luckhttps://www.facebook.com/groups/henpals/
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Originally posted by stormforce1067Hi yup there is a dealer just outside Truro but they said the Surf is not included in the recall but seeing as you got it then i will ring cust services again cause when i rang them last week they couldnt help and put me in touch with Toyota Europe
united we stand!!Did I mention I have a BLUE one
Tony
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Originally posted by fatfiresIf you get no joy get back to me and I can dig out a few names!
united we stand!!
p.s thanks for the tel.no.https://www.facebook.com/groups/henpals/
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A quick update just received this as i wrote my last post
Mr. Richard Holmes
United Kingdom
Ref. 1013162
Brussels 22 March 2006
Dear Mr. Holmes,
Thank you very much for your enquiry of 10 March 2006, concerning your
Toyota
Hilux Surf with VIN KZN130.
We apologize for the delay in correspondence, which was due to a National
Holiday
in Japan.
We have received news from Japan that your vehicle is part of the recall
campaign;
therefore we have transmitted your case to Toyota (GB) Plc who is the
official
distributor for all TOYOTA products in United Kingdom and is responsible
for the
handling of all customers' concerns on its territory.
They will be responsible for providing you with information and follow-up
of the
repairs on your vehicle.
A representative from Toyota (GB) Plc will contact you as soon as possible
and will
assist you with all your questions.
Yours sincerely,
Maureen Sakurai
Customer Relations Specialist
Customer Relations Department
Cc : Customer Relations Department, Toyota (GB) Plc
The email address i got my info from is :-cust.service@toyota-europe.com
for anyone who wants to get in touchLast edited by stormforce; 22 March 2006, 17:55.https://www.facebook.com/groups/henpals/
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Originally posted by stormforce1067A quick update just received this as i wrote my last post
Mr. Richard Holmes
United Kingdom
Ref. 1013162
Brussels 22 March 2006
Dear Mr. Holmes,
Thank you very much for your enquiry of 10 March 2006, concerning your
Toyota
Hilux Surf with VIN KZN130.
We apologize for the delay in correspondence, which was due to a National
Holiday
in Japan.
We have received news from Japan that your vehicle is part of the recall
campaign;
therefore we have transmitted your case to Toyota (GB) Plc who is the
official
distributor for all TOYOTA products in United Kingdom and is responsible
for the
handling of all customers' concerns on its territory.
They will be responsible for providing you with information and follow-up
of the
repairs on your vehicle.
A representative from Toyota (GB) Plc will contact you as soon as possible
and will
assist you with all your questions.
Yours sincerely,
Maureen Sakurai
Customer Relations Specialist
Customer Relations Department
Cc : Customer Relations Department, Toyota (GB) Plc
The email address i got my info from is :-cust.service@toyota-europe.com
for anyone who wants to get in touch
good to know you had a result x2..what you going to do with the seccond one?Did I mention I have a BLUE one
Tony
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Originally posted by stormforce1067i am going to be on the phone again this week to find out when mine is going to be booked in as it has been nearly a week now i think
Hi Richard
going by what they told me I am expecting to have to wait a bit - the logistics must be huge, let alone getting enough parts. rest assured I will post on here as soon as i hear anythingDid I mention I have a BLUE one
Tony
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