Recall notice

[stormforce]

Hi All
Just in case any of you missed it read post 26 in this thread, that is what has led to me getting a case number and recognition that the motor will be fixed
Me now happy bunny now they have put in writing that this recall will be done for me - all they have got to do now is to set up the system and call them in, I presume first with a case ref = first done
Get in line Guys & Girls!!! - Phone them, get your ref no before Toyota decide this is costing them too much dough

think i shall ring them again tomorrow and see what they say this time

[fatfires]

think i shall ring them again tomorrow and see what they say this time

Hi Richard
UK Cust serv's were realy helpfull, give them a bell I'm sure they will give you a case ref no.
Riders Plymouth were very helpfull too, but they cant do anything unless told to. (I believe they have branches nearer to you too!)
good luck

[stormforce]

Hi Richard
UK Cust serv's were realy helpfull, give them a bell I'm sure they will give you a case ref no.
Riders Plymouth were very helpfull too, but they cant do anything unless told to. (I believe they have branches nearer to you too!)
good luck

Hi yup there is a dealer just outside Truro but they said the Surf is not included in the recall but seeing as you got it then i will ring cust services again cause when i rang them last week they couldnt help and put me in touch with Toyota Europe

[fatfires]

Hi yup there is a dealer just outside Truro but they said the Surf is not included in the recall but seeing as you got it then i will ring cust services again cause when i rang them last week they couldnt help and put me in touch with Toyota Europe

If you get no joy get back to me and I can dig out a few names!
united we stand!!

[stormforce]

If you get no joy get back to me and I can dig out a few names!
united we stand!!

Will do thanks for that Tony i will let you know tomorrow how i get on

[andycook]

got my truck back with shiney black new steering rod

plus 10 quid of diesel in tank and bottle of bubbly

didnt clean it though! and i left it nice n muddy for them!!

[stormforce]

If you get no joy get back to me and I can dig out a few names!
united we stand!!

Hi Tony rang Toyota today and got a ref.no. from them so i am just waiting for a call back from the recall co-ordinator as she put it and i will let you know how things go.
p.s thanks for the tel.no.

[stormforce]

A quick update just received this as i wrote my last post
Mr. Richard Holmes


United Kingdom


Ref. 1013162


Brussels 22 March 2006



Dear Mr. Holmes,


Thank you very much for your enquiry of 10 March 2006, concerning your
Toyota
Hilux Surf with VIN KZN130.

We apologize for the delay in correspondence, which was due to a National
Holiday
in Japan.
We have received news from Japan that your vehicle is part of the recall
campaign;
therefore we have transmitted your case to Toyota (GB) Plc who is the
official
distributor for all TOYOTA products in United Kingdom and is responsible
for the
handling of all customers' concerns on its territory.
They will be responsible for providing you with information and follow-up
of the
repairs on your vehicle.
A representative from Toyota (GB) Plc will contact you as soon as possible
and will
assist you with all your questions.

Yours sincerely,




Maureen Sakurai
Customer Relations Specialist
Customer Relations Department



Cc : Customer Relations Department, Toyota (GB) Plc


The email address i got my info from is :-cust.service@toyota-europe.com
for anyone who wants to get in touch

[fatfires]

A quick update just received this as i wrote my last post
Mr. Richard Holmes


United Kingdom


Ref. 1013162


Brussels 22 March 2006



Dear Mr. Holmes,


Thank you very much for your enquiry of 10 March 2006, concerning your
Toyota
Hilux Surf with VIN KZN130.

We apologize for the delay in correspondence, which was due to a National
Holiday
in Japan.
We have received news from Japan that your vehicle is part of the recall
campaign;
therefore we have transmitted your case to Toyota (GB) Plc who is the
official
distributor for all TOYOTA products in United Kingdom and is responsible
for the
handling of all customers' concerns on its territory.
They will be responsible for providing you with information and follow-up
of the
repairs on your vehicle.
A representative from Toyota (GB) Plc will contact you as soon as possible
and will
assist you with all your questions.

Yours sincerely,




Maureen Sakurai
Customer Relations Specialist
Customer Relations Department



Cc : Customer Relations Department, Toyota (GB) Plc


The email address i got my info from is :-cust.service@toyota-europe.com
for anyone who wants to get in touch

Hi Richard
good to know you had a result x2..what you going to do with the seccond one?

[stormforce]

i will wait for them to ring me and tell them then of the email

[dave.j.robbo]

I rang Toyota Customer services today, and the nice chap there is loking into it, to see if my Surf is one of those affected. Got my reference number, so I'll wait for the phone call!!

How long would you say is reasonable to wait for a response??

[fatfires]

How long would you say is reasonable to wait for a response??[/QUOTE]

'bout two weeks after I post on here that I have got the go ahead!! or 1 week after Richard (stormforce)

[stormforce]

i am going to be on the phone again this week to find out when mine is going to be booked in as it has been nearly a week now i think

[fatfires]

i am going to be on the phone again this week to find out when mine is going to be booked in as it has been nearly a week now i think

Hi Richard
going by what they told me I am expecting to have to wait a bit - the logistics must be huge, let alone getting enough parts. rest assured I will post on here as soon as i hear anything

[Dunno]

I chased them again this morning and they assured me they would be in touch when they had some more info!