Steering part snapped!!!!

[smithysurf]

how did you get on with toyota gb

[spacast]

FYI I rang toyota on 01737 363633, asked for Customer Services

All they wanted was the reg no of my 4runner to tell me the relay rod had been replaced July 7 2006.

[surfer dude]

Rang them yesterday and gave them my Vin and reg number, Nice lady on the phone said they need to check with Toyota Europe and will give me a call back when they find out, said ti takes a few days. Never told her it had already snapped though, will cross that bridge when i get an answer! Fingers crossed.

[TonyN]

TBH, the fact it actually broken should make them more interested, as it proves its still a relevent issue they need to worry about.

[surfer dude]

Not had any reply from Toyota GB, so gave them a bell, the reply - they are still chasing it up and it takes time because its an import and has to be tracked back to Japan for info. You would think with email, internet and a phone it would take less than 10 days for someone to say yes or no??
Oh well, wait abit longer then! Miss my surf.

[surfer dude]

been 2 weeks now and still not a word! Think i will give them another ring in the morning.

[spacast]

been 2 weeks now and still not a word! Think i will give them another ring in the morning.

I think you need to tell them that the part has actually failed, and you and they are lucky there wasn't a serious or fatal accident.
I would have thought that after all the trouble they've had recently they would have sorted this quickly.

[Albannach]

For me; from first phone call to permission to go ahead, took 3 months.

[surfer dude]

update. had a call from toyota yesterday to say they will do the recall and parts are on the way to the local dealer for a free fitting! me is a happy man.

[surfer dude]

For me; from first phone call to permission to go ahead, took 3 months.

Just got it back all sorted! only took 7 months though!!

[TonyN]

Thats nearly as long as I take!

Good news thats its done.

[ezza24]

Wow I'm so glad I read this thread I had no idea there was a recall on any components on the surf . And thanks to the list on the first page posted by spacask . I think my truck falls In the affected trucks my vin is kzn130 9046696. Dose anybody know if Toyota keep a history of if a hilux has had the recall done already?

[Ploddit]

It would seem logical that they'd keep a list of any done in the UK/Aus etc within each country and check that list first.

My well looked after 95 seems to have the original part still fitted which is odd as it's been in the UK for ages.

I guess many people don't use the internet for much still.

I read about a paint mark by the chassis plate in the engine bay being a sign, I've also seen mentioned a Jap recall sticker on the back of the truck.

I've got a little jap sticker saying 474.

[ezza24]

I will be straight onto Toyota when I get to the workshop. Before I bought my surf I did a lot of research I got loads of info about the heads and overheating and other bits but nothing ever came up about s steering recall oh well at least I know now . I have checked the back of the truck all inside and mine has no sticker and no sign of paint mark by my vin plate but thanks for the info

[Wolfracer]

Mine's in the recall lot.
Got onto Toyota to check, called the number in this thread and asked for customer services. They asked for the chassis number and reg, but they didn't have a record of it so can only assume it's not been done. They are going to check with Toyota "Europe" EUROPE? Surely Toyota Japland would be a better start?
Anyway, they seemed quite versed in their responses, saying it would take a couple of weeks, so.... watch this space.