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  • Help Desk...

    >>HELPDESK LOG...
    >Helpdesk: What kind of computer do you have?
    >Female customer: A white one...
    >--------------------------------------------------------------------
    >Hi, this is Celine. I can't get my diskette out.
    >Helpdesk: Have you tried pushing the button?
    >Customer: Yes, sure, it's really stuck.
    >Helpdesk: That doesn't sound good; I'll make a note .."
    >Customer: No ... wait a minute... I hadn't inserted it yet... it's
    >still on my desk... sorry
    >--------------------------------------------------------------------
    >Helpdesk: Click on the 'my computer' icon on to the left of the screen.
    >Customer: Your left or my left?
    >
    >--------------------------------------------------------------------
    >Helpdesk: Good day. How may I help you?
    >Male customer: Hello... I can't print.
    >Helpdesk: Would you click on start for me and ...
    >Customer: Listen pal; don't start getting technical on me! I'm not
    >Bill Gates damn it!
    >--------------------------------------------------------------------
    >Hi good afternoon, this is Martha, I can't print. Every time I try it
    >says 'Can't find printer'. I've even lifted the printer and placed it
    >in front of the monitor, but the computer still says he can't find it...
    >--------------------------------------------------------------------
    >Customer: I have problems printing in red...
    >Helpdesk: Do you have a color printer?
    >Customer: Aaaah....................thank you.
    >--------------------------------------------------------------------
    >Helpdesk: What's on your monitor now ma'am?
    >Customer: A teddy bear my boyfriend bought for me in the supermarket.
    >--------------------------------------------------------------------
    >Helpdesk: And now hit F8.
    >Customer: It's not working.
    >Helpdesk: What did you do, exactly?
    >Customer: I hit the F-key 8-times as you told me, but nothing's
    >happening...
    >--------------------------------------------------------------------
    >Customer: My keyboard is not working anymore.
    >Helpdesk: Are you sure it's plugged into the computer?
    >Customer: No. I can't get behind the computer.
    >Helpdesk: Pick up your keyboard and walk 10 paces back.
    >Customer: OK
    >Helpdesk: Did the keyboard come with you?
    >Customer: Yes
    >Helpdesk: That means the keyboard is not plugged in. Is there another
    >keyboard?
    >Customer: Yes, there's another one here. Ah...that one does work!
    >--------------------------------------------------------------------
    >Helpdesk: Your password is the small letter a as in apple, a capital
    >letter V as in Victor, the number 7.
    >Customer: Is that 7 in capital letters?
    >--------------------------------------------------------------------
    >A customer couldn't get on the internet.
    >Helpdesk: Are you sure you used the right password?
    >Customer: Yes I'm sure. I saw my colleague do it.
    >Helpdesk: Can you tell me what the password was?
    >Customer: Five stars.
    >--------------------------------------------------------------------
    >Helpdesk: What antivirus program do you use?
    >Customer: Netscape.
    >Helpdesk: That's not an antivirus program.
    >Customer: Oh, sorry...Internet Explorer.
    >--------------------------------------------------------------------
    >Customer: I have a huge problem. A friend has placed a screensaver on
    >my computer, but every time I move the mouse, it
    >disappears!
    >--------------------------------------------------------------------
    >Helpdesk: Microsoft Tech. Support, may I help you?
    >Old woman: Good afternoon! I have waited over 4 hours for you.
    >Can you please tell me how long it will take before you can help me?
    >Helpdesk: Uhh..? Pardon, I don't understand your problem?
    >Old woman: I was working in Word and clicked the help button more than
    >4 hours ago. Can you tell me when you will
    >finally be helping me?
    >--------------------------------------------------------------------
    >Helpdesk: How may I help you?
    >Customer: I'm writing my first e-mail.
    >Helpdesk: OK, and, what seems to be the problem?
    >Customer: Well, I have the letter a, but how do I get the circle around it?
    Dave

  • #2
    I have been asked the following questions.

    "Does the cd go in shiney side up or shiney side down?"

    "I have an error message telling me that the wrong volume is inserted, but I've tried all the levels on the speakers and nothing works."

    And the most common question..............

    "During the startup it says "Invalid system disk press any key to continue", what is wrong?"

    Take the floppy disc out of the drive!!!!!!!!!!!!!
    There are 10 kind of people in the world, those that understand binary and those that don't.

    'There's no place like 127.0.0.1'

    Comment


    • #3
      Press any key to continue
      WHERES THE ANY KEY ????
      (\__/)
      (='.'=) SQUIRREL MUNCHER GRRRRRRR
      (")_(")

      Comment


      • #4
        two funny things have cropped up whilst I was a consultant.


        1. Major Job upgrading PC's at different branches for a Global American Bank during Y2K project [including Trading Floors using Reuters systems] and was asked by the Project Leader used by the Bank if anyone knows about Word....so here we are thinking its at the level of Macros or VBA and hesitently said yes....

        The question was:
        how do I make the words bigger? DOH!!


        2. Was told by a Systems Administrator about one user at another company who was using the Recycle Bin as a storage area for all her work [user thinking recycle meaning put in and get back out].

        Administrator came one day to find the PC's Disk full and asked the user if it was Okay to clean up harddisk..Yes said the user...and you guessed it! the recycle bin was emptied with all the locally stored work having to be re-done. OUCH!
        Gaz
        _________________________________

        Comment


        • #5
          my nan at the grand old age of 85 started taking computer lessons and asked me if i could get her a computer. Well, i had loads of old bits lying around so i said i would build her one and asked her what she wanted on it, windows,word, excel etc.

          all she asked for was a delete button because her tying wasnt very good

          Regards,

          alex

          Comment


          • #6
            Just lifted this from the web, apologies if it's been done before

            ****************************** ******************

            This has got to be one of the funniest I've heard in a long time. I think this guy should have been promoted, not fired. This is a true story from the Word Perfect Helpline which was transcribed from a recording monitoring the customer care department.

            Needless to say the HelpDesk employee was fired; however, he/she is currently suing the WordPerfect organization for "Termination without Cause."

            Actual dialogue of a former WordPerfect Customer Support employee (now I know why they record these conversations).

            "Ridge Hall computer assistance; may I help you?"

            "Yes, well, I'm having trouble with WordPerfect."

            "What sort of trouble?"

            "Well I was just typing along, and all of a sudden the words went away."

            "Went away?"

            "They disappeared."

            "Hmm. So what does your screen look like now?"

            "Nothing."

            "Nothing?"

            "It's blank; it won't accept anything when I type."

            "Are you still in WordPerfect or did you get out?"

            "How do I tell?"

            "Can you see the C: prompt on the screen?"

            "What's a sea-prompt?"

            "Never mind. Can you move your cursor around the screen?"

            "There isn't any cursor: I told you, it won't accept anything I type."

            "Does your monitor have a power indicator?"

            "What's a monitor?"

            "It's the thing with the screen on it that looks like a TV. Does it have a little light that tells you when it's on?"

            "I don't know?"

            "Well, then look on the back of the monitor and find where the power cord goes into it. Can you see that?"

            "Yes, I think so".

            Great. Follow the cord to the plug, and tell me if it's plugged into the wall."

            "Yes it is."

            "When you were behind the monitor, did you notice that there were two cables plugged into the back of it, not just one?"

            "No."

            "Well, there are. I need you to look back there again and find the other cable."

            "Okay, here it is."

            "Follow it for me, and tell me if it's plugged securely into the back of your computer".

            "I can't reach it."

            "Uh huh. Well, can you see if it is?"

            "No."

            "Even if you maybe put your knee on something and lean way over?

            "Oh, it's not because I don't have the right angle it's because it's dark."

            "Dark?"

            "Yes. The office light is off, and the only light I have is coming in from the window."

            "Well, turn on the office light then."

            "No? Why not?"

            "Because there's a power failure."

            "A power.... a power failure? Aha, Okay, we've got it licked now."

            "Do you still have the boxes and manuals and packing computer came in?"

            "Well, yes, I keep them in the closet."

            "Good. Go get them, unplug your system, and pack it up just like it was when you got it. Then take it back to the store you bought it from."

            "Really? Is it that bad?"

            "Yes, I'm afraid it is."

            "Well, all right then, I suppose. What do I tell them?"

            "Tell them you're too f---ing stupid to own a computer."

            Comment


            • #7
              Virus - got a cold

              Heres a nother funny

              Name: Tony
              Date: 30 Jul 1999
              Computer Virus

              I hope this brightens some techie's day.

              Last year, I took a call from an elderly woman who just purchased a computer. A virus scan message appeared on her screen. Before she called me however, she went to the drugstore in her neighborhood and bought a bottle of cough syrup and actually said to me that, since the computer had a virus, she figured that she should give it cold medicine! Every time I think of this, it makes me laugh! I'm glad for her sake she took the time to call me first! ":


              Others

              Tech Support: "What does the screen say now?"
              Customer: "It says, 'Hit ENTER when ready'."
              Tech Support: "Well?"
              Customer: "How do I know when it's ready?"

              Customer: "I can't log in to my account."
              Tech Support: "Ok, let's look at your configuration."
              Customer: "Ok...but I know that my User ID is case sensitive."
              Tech Support: "Yes it is. Ok, what does it say in the 'User ID' field?"
              Customer: "Like I said, 'Case Sensitive'."
              Last edited by Gizmo; 26 November 2004, 23:00.
              Gaz
              _________________________________

              Comment

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