>>HELPDESK LOG...
>Helpdesk: What kind of computer do you have?
>Female customer: A white one...
>--------------------------------------------------------------------
>Hi, this is Celine. I can't get my diskette out.
>Helpdesk: Have you tried pushing the button?
>Customer: Yes, sure, it's really stuck.
>Helpdesk: That doesn't sound good; I'll make a note .."
>Customer: No ... wait a minute... I hadn't inserted it yet... it's
>still on my desk... sorry
>--------------------------------------------------------------------
>Helpdesk: Click on the 'my computer' icon on to the left of the screen.
>Customer: Your left or my left?
>
>--------------------------------------------------------------------
>Helpdesk: Good day. How may I help you?
>Male customer: Hello... I can't print.
>Helpdesk: Would you click on start for me and ...
>Customer: Listen pal; don't start getting technical on me! I'm not
>Bill Gates damn it!
>--------------------------------------------------------------------
>Hi good afternoon, this is Martha, I can't print. Every time I try it
>says 'Can't find printer'. I've even lifted the printer and placed it
>in front of the monitor, but the computer still says he can't find it...
>--------------------------------------------------------------------
>Customer: I have problems printing in red...
>Helpdesk: Do you have a color printer?
>Customer: Aaaah....................thank you.
>--------------------------------------------------------------------
>Helpdesk: What's on your monitor now ma'am?
>Customer: A teddy bear my boyfriend bought for me in the supermarket.
>--------------------------------------------------------------------
>Helpdesk: And now hit F8.
>Customer: It's not working.
>Helpdesk: What did you do, exactly?
>Customer: I hit the F-key 8-times as you told me, but nothing's
>happening...
>--------------------------------------------------------------------
>Customer: My keyboard is not working anymore.
>Helpdesk: Are you sure it's plugged into the computer?
>Customer: No. I can't get behind the computer.
>Helpdesk: Pick up your keyboard and walk 10 paces back.
>Customer: OK
>Helpdesk: Did the keyboard come with you?
>Customer: Yes
>Helpdesk: That means the keyboard is not plugged in. Is there another
>keyboard?
>Customer: Yes, there's another one here. Ah...that one does work!
>--------------------------------------------------------------------
>Helpdesk: Your password is the small letter a as in apple, a capital
>letter V as in Victor, the number 7.
>Customer: Is that 7 in capital letters?
>--------------------------------------------------------------------
>A customer couldn't get on the internet.
>Helpdesk: Are you sure you used the right password?
>Customer: Yes I'm sure. I saw my colleague do it.
>Helpdesk: Can you tell me what the password was?
>Customer: Five stars.
>--------------------------------------------------------------------
>Helpdesk: What antivirus program do you use?
>Customer: Netscape.
>Helpdesk: That's not an antivirus program.
>Customer: Oh, sorry...Internet Explorer.
>--------------------------------------------------------------------
>Customer: I have a huge problem. A friend has placed a screensaver on
>my computer, but every time I move the mouse, it
>disappears!
>--------------------------------------------------------------------
>Helpdesk: Microsoft Tech. Support, may I help you?
>Old woman: Good afternoon! I have waited over 4 hours for you.
>Can you please tell me how long it will take before you can help me?
>Helpdesk: Uhh..? Pardon, I don't understand your problem?
>Old woman: I was working in Word and clicked the help button more than
>4 hours ago. Can you tell me when you will
>finally be helping me?
>--------------------------------------------------------------------
>Helpdesk: How may I help you?
>Customer: I'm writing my first e-mail.
>Helpdesk: OK, and, what seems to be the problem?
>Customer: Well, I have the letter a, but how do I get the circle around it?
>Helpdesk: What kind of computer do you have?
>Female customer: A white one...
>--------------------------------------------------------------------
>Hi, this is Celine. I can't get my diskette out.
>Helpdesk: Have you tried pushing the button?
>Customer: Yes, sure, it's really stuck.
>Helpdesk: That doesn't sound good; I'll make a note .."
>Customer: No ... wait a minute... I hadn't inserted it yet... it's
>still on my desk... sorry
>--------------------------------------------------------------------
>Helpdesk: Click on the 'my computer' icon on to the left of the screen.
>Customer: Your left or my left?
>
>--------------------------------------------------------------------
>Helpdesk: Good day. How may I help you?
>Male customer: Hello... I can't print.
>Helpdesk: Would you click on start for me and ...
>Customer: Listen pal; don't start getting technical on me! I'm not
>Bill Gates damn it!
>--------------------------------------------------------------------
>Hi good afternoon, this is Martha, I can't print. Every time I try it
>says 'Can't find printer'. I've even lifted the printer and placed it
>in front of the monitor, but the computer still says he can't find it...
>--------------------------------------------------------------------
>Customer: I have problems printing in red...
>Helpdesk: Do you have a color printer?
>Customer: Aaaah....................thank you.
>--------------------------------------------------------------------
>Helpdesk: What's on your monitor now ma'am?
>Customer: A teddy bear my boyfriend bought for me in the supermarket.
>--------------------------------------------------------------------
>Helpdesk: And now hit F8.
>Customer: It's not working.
>Helpdesk: What did you do, exactly?
>Customer: I hit the F-key 8-times as you told me, but nothing's
>happening...
>--------------------------------------------------------------------
>Customer: My keyboard is not working anymore.
>Helpdesk: Are you sure it's plugged into the computer?
>Customer: No. I can't get behind the computer.
>Helpdesk: Pick up your keyboard and walk 10 paces back.
>Customer: OK
>Helpdesk: Did the keyboard come with you?
>Customer: Yes
>Helpdesk: That means the keyboard is not plugged in. Is there another
>keyboard?
>Customer: Yes, there's another one here. Ah...that one does work!
>--------------------------------------------------------------------
>Helpdesk: Your password is the small letter a as in apple, a capital
>letter V as in Victor, the number 7.
>Customer: Is that 7 in capital letters?
>--------------------------------------------------------------------
>A customer couldn't get on the internet.
>Helpdesk: Are you sure you used the right password?
>Customer: Yes I'm sure. I saw my colleague do it.
>Helpdesk: Can you tell me what the password was?
>Customer: Five stars.
>--------------------------------------------------------------------
>Helpdesk: What antivirus program do you use?
>Customer: Netscape.
>Helpdesk: That's not an antivirus program.
>Customer: Oh, sorry...Internet Explorer.
>--------------------------------------------------------------------
>Customer: I have a huge problem. A friend has placed a screensaver on
>my computer, but every time I move the mouse, it
>disappears!
>--------------------------------------------------------------------
>Helpdesk: Microsoft Tech. Support, may I help you?
>Old woman: Good afternoon! I have waited over 4 hours for you.
>Can you please tell me how long it will take before you can help me?
>Helpdesk: Uhh..? Pardon, I don't understand your problem?
>Old woman: I was working in Word and clicked the help button more than
>4 hours ago. Can you tell me when you will
>finally be helping me?
>--------------------------------------------------------------------
>Helpdesk: How may I help you?
>Customer: I'm writing my first e-mail.
>Helpdesk: OK, and, what seems to be the problem?
>Customer: Well, I have the letter a, but how do I get the circle around it?
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