Originally posted by POPEYE
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A family owned bike spares place I use locally are a model of how a business should be run these days but way back when I was a kid (and before that even - the shop has been going since about 1910 or something I think!) it was run by the old man who inherited the business from his dad. What a character he was! (And his father if the stories are to be believed)
The shop was just big enough to stand in and the shop keeper used to fetch what you asked for (with a sneer on his face!). He wouldn't just place things on the counter - he tended to drop them from at least a couple of feet above the counter. He damn well knew his stuff though (as does his son who runs the shop now) and that place has always been cheap as chips...
Getting back to the original point popeye was making about poor quality of service, that is what makes places like this forum so important - for me at least. You get good advice from people, the folks that run their own businesses know how important good customer service is and they're more than happy to go out of their way for you. People recommend places that offer decent service. You tend to find out if you're being given flannel fairly quickly here too!
It makes life that little bit easier when you need stuff doing...
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