Am I right in thinking that the retailer will not refund your money or replace the unit, your choice, unless it has been back for repair at least three times. I would remind them of the Sale of Goods Act and in particular quote that the goods sold have to be of a satisfactory quality. In this case, work! You do not have to accept a repair if offered although if you do then you negate your right to a refund. Are the goods within the guarantee period, presumably one year? It may be argued that even if the manufacturers guarantee period has expired if the goods purchased should last considerably longer, then an obligation to repair or refund is extended.
Try your local trading standards if you don't get any joy.
Try your local trading standards if you don't get any joy.
Comment