insurance problems

[HONEST AL]

Anyone got a sensible answer for this one.

Just got out of hospital after several weeks stay to find a letter from

Surete.. Dire.. ( you can fill in the blanks )telling me that due to operational changes with their panel of insurers they now cannot cover my 3litre 2nd gen???????? Anybody else had such a letter??????

Yet their letter to me also points out that they have just taken over a firm called Capita, and they assure me that Capita will be more than happy to give me a quote.If its the same firm then why do I need to change.

I then receive another letter informing me that my N.C.D. is now 2 years,yet they tell me 3 over the phone whereas my insurance statement and schedule that were issued to me by Sureterm,and if I am not mistaken form the basis of a legal document, both state 9 years N.C.D..

As per usual they asked for proof of the 9 years ,so now I have to go to the trouble of finding the letter from my previous insurers telling me of my 9 years N.C.D. so I can send them a copy to confirm what they told me 3 years ago.

Anybody know a phone number for the Insurance Ombudsman Service,Alan

[tashtego]

Anyone got a sensible answer for this one.

Just got out of hospital after several weeks stay to find a letter from

Surete.. Dire.. ( you can fill in the blanks )telling me that due to operational changes with their panel of insurers they now cannot cover my 3litre 2nd gen???????? Anybody else had such a letter??????

Yet their letter to me also points out that they have just taken over a firm called Capita, and they assure me that Capita will be more than happy to give me a quote.If its the same firm then why do I need to change.

I then receive another letter informing me that my N.C.D. is now 2 years,yet they tell me 3 over the phone whereas my insurance statement and schedule that were issued to me by Sureterm,and if I am not mistaken form the basis of a legal document, both state 9 years N.C.D..

As per usual they asked for proof of the 9 years ,so now I have to go to the trouble of finding the letter from my previous insurers telling me of my 9 years N.C.D. so I can send them a copy to confirm what they told me 3 years ago.

Anybody know a phone number for the Insurance Ombudsman Service,Alan

complaint.info@financial-ombudsman.org.uk

0800 023 4567 free

Or

0300 123 9123

Good luck

[charvell]

Cant see sureteam taking over Capita, may be the other way round Capita are massive,

[chefbondy]

Hi the last post is correct capita are huge and specialise in so called run off, ie when firms go bust. Let me know if I can help sort this out for you. But basically they have all the records somewhere, but it's probably a big mess they've bought and they won't look too hard to find your correct details.

[HONEST AL]

Insurance problems

Fabrizio,Colin,Andrew,thanks for the comments and offer of help.
I may have misread the letter in my hast,it does say S.D. have joined Capita,I broke my own golden rule ,always read things thoroughly!!!.
I sent them a further email this morning but if that does not produce the required solution then I may get back to you Andrew.

But the question still remains,am I the only Hilux owner to be sent a letter saying that no one loves me ????????????

Thanks again,Alan