dealer trying to fob me off

[TAF]

hi I am taf from Wales wonder if aney body could help me i have only just registered so i am still trying to work out how to post a thread but my problem is I have just purchased a surf ssrg 19.91 model I purchased it on the 7.8.04 it had to go back into the garage I purchased it forms workshop fore days to sort out oil leaks and when I got it back about two days later I discovered that they had put water and antifreeze in instead of coolant so I went back to the garage and told them my concerns as I had been led to believe you put straight coolant in them and the bloke in the workshop said that's bull sh*to its fine its ok trust me well I couldn't rest so I went to Toyota and they said straight coolant so I bought the coolant and was going to put it in but two days ago the head went the rad had a tiny split in it from the pressure and it was boiling back I am no mechanic but I think the head is gone i am gutted. when I bought the vehicle I knew that the heads can go because I had done a bit of reading on the website so I asked if the head is covered and the sales man said yes but don't worry its all been done its fine nothing will go rong so I thwart great no probes so I paid the five grand asking price but when I phoned him and told him that it had broken down he denied saying the head was covered and said it is only covered fore a head gasket do you know where I stand as a customer ? also is a reconditioned head a waste of time as I would prefer to fit a new head do you know where I can get one as I don't want to get ripped off I saved long and hard to buy my surf fore me and my family and I don't know where to turn I am totally gutted I would be very grateful fore any info that you can provide thanks

[Vagrant No2]

Welcome Taf

Sorry to hear of your bad news . You have , by law , a 3 month gaurentee on your vehicle .Several members on here have had cylinder head failure within that time and successfully had them replaced by dealer at no cost . A NEW head only should be fitted with new bolts and a new head gasket of course . New thermostat and a new rad cap are a recommendation as well as a full coolant system flush .

Rick

[Flannelmeister]

He is taking the p**s.

Never mind the warranty, you are covered under the sales of goods act and for a major fault to occur within 3 weeks then the vehicle is not of merchantable quality.

Phone him and tell him so. If you get no joy, I would go straight to the citizen's advice bureau and get the name of someone in the trading standards dept.

[TAF]

thanks fore the advice

thanks fore the advice if that is the case its a weight of my mind as I haven't had a full nights sleep in days who wants to shell out five grand and then have to fit a new head when I cant really afford it I thwart that I would be protected by law that's why I went to a dealer in the first place is it right that a new head is £ 800 quid or is there some where I can get it cheaper as that price is direct from Toyota

[Vagrant No2]

thanks fore the advice if that is the case its a weight of my mind as I haven't had a full nights sleep in days who wants to shell out five grand and then have to fit a new head when I cant really afford it I thwart that I would be protected by law that's why I went to a dealer in the first place is it right that a new head is £ 800 quid or is there some where I can get it cheaper as that price is direct from Toyota

There are a couple of stockists the members use . Milners , UK cylinder heads (?)and Roughtrax I believe are the most common . But someone else may post to confirm .
Plus the cost will be HIS problem not yours , except you may wish to pay for the thermostat and rad cap as these I would recommend changed aswell as Timing belt whilst apart for head work .

Rick

[TAF]

thanks fore that info its a big help

just like to say thanks to vagrant no 2 and flannelmeister fore there help

[Vagrant No2]

just like to say thanks to vagrant no 2 and flannelmeister fore there help

Not a problem . Get your Surf fixed , a big grin ( it will apply itself anyway) , and join in the FUN side of this forum and members .

Rick

[TAF]

thanks you can count on it. with a new head fited does this solve the problem or is it a reocuring problem once the head has gone once as i baught this surf to keep fore a few years as i have a disabled son and need a reliable vechile

[shelly]

hi, i hope your getting the dealer to sort all this out? you must be really peeved to say the least. take it back and don't leave till he pays for it, phone who ever you need to phone, like you say 5 grand is a lot of money. hope all goes well you'll soon be grinning when its fixed
report back to let us know how you get on.

[Vagrant No2]

thanks you can count on it. with a new head fited does this solve the problem or is it a reocuring problem once the head has gone once as i baught this surf to keep fore a few years as i have a disabled son and need a reliable vechile

As far as I know , from what I gather off here , once a new head (which has wider coolant galleries , correct me if wrong) is fitted and a new thermostat , coolant flush , new rad cap and a clear rad (if off roaded can become blocked externally) you should have years of good motoring . Any vehicle needs maintenance and regular services . You have a 10 year + old vehicle , so it is not going to be all trouble free but with regular care IE oil changes etc should be OK .


Rick

[TAF]

thats good to here as i think my surf is the best car i have had and cant waight to get it fixed ive had diesels in the past and serviced them my self without any problems evre six thousand miles and thay have never let me down apart from genrel wear and tear as you would expect

[TAZMAN]

Hi Taf.
Sorry to hear about your dilemma. Have a look at this link and hopefully you'll gain some help from it. Best of luck mate.
http://www.autotrader.co.uk/CARS/buy/ba/ba-8.jsp

[TAF]

nice one that is a great help I wont let him get away with it even if I have to take him to court to recover my losses now I know where I stand as the law is on my side if what I have just read is correct thanks mate

[TAZMAN]

No probs.

[Flannelmeister]

Good luck, the law (and everyone on this forum!) is on your side.

once it is sorted out, don't forget that there is a thread on here to give feedback on dealer experience!