Would you say this is a swear word.

[slobodan]

I've just had a complete John Cleese rant at a call centre.

I used the word 'bleeding' and they banged the phone down on me. twice.

Is that a swear word? As in 'just send me the bleeding pin number?'


It's sorted now, a few threats to cancel and they love me again. But I still maintain it's not a bleeding swear word!!

[biosurf]

Wouldn't call it a swear word at all but if you're using it in anything approaching aggressive I would put the phone down too.

Rarely see the point of getting aggro with call centre little people unless they are being deliberately obtuse.

In those sorts of situations as soon as you do anything even close to swearing or losing your cool you've essentially lost any power you had, not least because it gives them green light to terminate the call.
Keep calm and you can bore/rationalise them into compliance.

[gwh200]

I reckon it's a bit blimmin, flippin strong that.

[slobodan]

Wouldn't call it a swear word at all but if you're using it in anything approaching aggressive I would put the phone down too.

Rarely see the point of getting aggro with call centre little people unless they are being deliberately obtuse.

In those sorts of situations as soon as you do anything even close to swearing or losing your cool you've essentially lost any power you had, not least because it gives them green light to terminate the call.
Keep calm and you can bore/rationalise them into compliance.

You're probably right.

It was the old..give me all your details, right I'll pass you over to my colleague, who wanted my details, and then a third nutter that said. "please confirm your name Mr. Richards"

Then I lost it.

[Surfer Ross]

John Cleese-esque rants are always a good thing. "Bleeding" is not a swear word in my book, however neither are "mother", "smell" or "your", even if they are fantastically offensive when used in the correct sequence and in conjunction with an outstretched middle finger.

[flounderbout]

When dealing with call centres, at the earliest opportunity say very slowly and calmly, "I appreciate that this doesn't narrow it down substantially, but I need to speak to your superior". It achieves nothing, but it will make you feel better.

[gwh200]

When dealing with call centres, at the earliest opportunity say very slowly and calmly, i am a raving homosexual...what colour is the trim on your y fronts?

What good will that do ?

[PM0077]

What good will that do ?

Absolutely naff all if it's BT you're venting your spleen at, in a recent conversation I asked 8 times to be passed on to a superior with no joy.

[dieselboy]

Absolutely naff all if it's BT you're venting your spleen at, in a recent conversation I asked 8 times to be passed on to a superior with no joy.

There are no superiors with BT, only monkeys. The ONLY way forward with BT is by writing a letter to their head office. This is the only way I have been successful with them. They randomly add on charges and their explanation is that "oh we thought you might benefit from that offer"


Also, my general rule of thumb to tell if it is a swear word or not is if you cannot post it in a forum post, then it is a swear word.

[Maverick]

Yea callcentre is a swear word.

BT callcentre is even worse, and would get my ears boxed.

[flounderbout]

When dealing with call centres, at the earliest opportunity say very slowly and calmly, "I appreciate that this doesn't narrow it down substantially, but I need to speak to your superior". It achieves nothing, but it will make you feel better.

It's a joke you see, because... ...oh never mind.

[PM0077]

Gentlemen I am truly sorry for using the "B" word, I assure you all it won't happen again
Right i'm off to wash out my potty mouth with soap and water.

Paul

[biosurf]

It's a joke you see, because... ...oh never mind.

[LemmingLegion]

It's a joke you see, because... ...oh never mind.

Hey, at least you get to speak to a real person.

Who does in fact have the ability to provide a 'Service',...

if your tolerant enough

[dieselboy]

This gets me thinking. Are there a lot of companies that trade mainly within India, outsource their call centres to cheaper alternatives in the county of Essex?

If not, wouldn't that be a good idea?