Completely away from surfs, but I am hoping some clever person could help me please?
I supplied and installed some lights in Jan10 and recently one of the items has become faulty. The products have a two year warrenty and I have said I will replace the product free of charge.
The customer is exceptionally difficault and I wanted to find out if I have any rights to charge for my labour time (basic costs - not call out fees or anything) to cover cost of fuel etc?
Any help would be so much appreciated. Thanks guys and gals
I supplied and installed some lights in Jan10 and recently one of the items has become faulty. The products have a two year warrenty and I have said I will replace the product free of charge.
The customer is exceptionally difficault and I wanted to find out if I have any rights to charge for my labour time (basic costs - not call out fees or anything) to cover cost of fuel etc?
Any help would be so much appreciated. Thanks guys and gals
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