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Tiscali!!!!
Hi Gang
Don’t know if any one out their uses Tiscali for their ISP but I thought I would let you all know of the problems I am having with them at present.
I applied on line for their 256kbps broadband on 8th February for £19.99.
I then contacted AOL to arrange the cancellation of my present account with them. I was asked why I was terminating it, I explained I could get Broadband for £19.99, to which they responded we can do 512kbps for £19.99 as I was a “VALUED” customer!
. I then asked why did they not advertise this, to which they responded “We are not allowed”!!. Unfortunatly I was unable to register with AOL at this point as I had already registered with Tiscali. and they had already captured my phone line. 
So I get on to the phone to Tiscali to cancel my order, only to be told “sorry you will have to ring the help line tomorrow” as they were unable to sort it out on a Sunday. So Monday morning I am on the phone to them again only to be told “sorry you will have to e-mail us with your cancellation”. So off I go and send them an e-mail, to which I receive a confirmation to my request stating that they will be in touch by either phone or e-mail within 7 days.
Now at this point I think to myself fair enough, its my stupid fault for not checking with AOL first (but they advertise 512kbps for £27.99) and Tiscali will need a few days to sort it out.
So I give it 4-5 days and ring AOL to request them to set me up with broadband only to be told the line is STILL locked up. So on to Tiscali again and I get the usual machine saying “Key 1 for accounts key 2 etc etc” get to the section I require only to be told “all operators are busy please ring back later” and then get cut off!! After lots of trying I get through and speak to this very nice Indian gentleman who had trouble understanding me and he in the end informs me “Yes sir it is being sorted” So I wait a few more days and go through exactly the same procedure, only this time it is another Indian gentleman who had even more trouble understanding me, he said “its being sorted” so I asked his name and he said “David”, “David what?” I replied & he said “Just David” it turns out I am dealing with one of these Help desks in India!!!
I then get an e-mail on 17th February from Tiscali saying Congratulations my phone line is now set up for broadband and that I could expect my modem in the next few days. On the phone I go again, cut off lots of times, Temper boiling, only to be told by a very nice Indian lady that they would only accept the cancellation in writing and that the e-mail address had not been in use since last year! EXPLOSION or what “put me on to your supervisor”
he refused to talk! So Head office phone number requested only to be told they don’t take calls. On to 118118 “Tiscali Head Office phone no please” Got Phone number of Head Office in Milton Keynes, It Rang & Rang & Rang and I never did get it to be answered.
I tried BT to see if they could Free up My line on My behalf, unfortunately they are unable to do any thing.
That’s it call in the big boys OFFCOMM they tell me to try another number for Tiscali which Rings and does not cut me off and gets me through to someone who understands me and they are based in UK!! They say yes it is still being cancelled but I will have to wait for it to take its course.
Then the modem arrives! Another call to the UK help desk “don’t worry it is being cancelled by Head Office at Milton Keynes and they have stepped up the priority of it”
I rang again this morning and the girl assured me that my line will be freed up with in the next 2 days…………Some how I don’t think so.
So two points
1. If you are on AOL and still using Dial Up ring their help line and tell them you are thinking of cancelling your contract to go to (dare I say it) Tiscali, and see if they make you the offer. Make sure you get through to their cancellation dept.
2. If you are thinking of going over to Tiscali because they offer Cheap Broadband please beware that their support is crap!!!
Any comments on How I can free up my phone line from Tiscali would be greatly appreciated.
Paul
(If you thought this was long winded you should try dealing with them)
Don’t know if any one out their uses Tiscali for their ISP but I thought I would let you all know of the problems I am having with them at present.
I applied on line for their 256kbps broadband on 8th February for £19.99.
I then contacted AOL to arrange the cancellation of my present account with them. I was asked why I was terminating it, I explained I could get Broadband for £19.99, to which they responded we can do 512kbps for £19.99 as I was a “VALUED” customer!
. I then asked why did they not advertise this, to which they responded “We are not allowed”!!. Unfortunatly I was unable to register with AOL at this point as I had already registered with Tiscali. and they had already captured my phone line. So I get on to the phone to Tiscali to cancel my order, only to be told “sorry you will have to ring the help line tomorrow” as they were unable to sort it out on a Sunday. So Monday morning I am on the phone to them again only to be told “sorry you will have to e-mail us with your cancellation”. So off I go and send them an e-mail, to which I receive a confirmation to my request stating that they will be in touch by either phone or e-mail within 7 days.
Now at this point I think to myself fair enough, its my stupid fault for not checking with AOL first (but they advertise 512kbps for £27.99) and Tiscali will need a few days to sort it out.
So I give it 4-5 days and ring AOL to request them to set me up with broadband only to be told the line is STILL locked up. So on to Tiscali again and I get the usual machine saying “Key 1 for accounts key 2 etc etc” get to the section I require only to be told “all operators are busy please ring back later” and then get cut off!! After lots of trying I get through and speak to this very nice Indian gentleman who had trouble understanding me and he in the end informs me “Yes sir it is being sorted” So I wait a few more days and go through exactly the same procedure, only this time it is another Indian gentleman who had even more trouble understanding me, he said “its being sorted” so I asked his name and he said “David”, “David what?” I replied & he said “Just David” it turns out I am dealing with one of these Help desks in India!!!
I then get an e-mail on 17th February from Tiscali saying Congratulations my phone line is now set up for broadband and that I could expect my modem in the next few days. On the phone I go again, cut off lots of times, Temper boiling, only to be told by a very nice Indian lady that they would only accept the cancellation in writing and that the e-mail address had not been in use since last year! EXPLOSION or what “put me on to your supervisor”
he refused to talk! So Head office phone number requested only to be told they don’t take calls. On to 118118 “Tiscali Head Office phone no please” Got Phone number of Head Office in Milton Keynes, It Rang & Rang & Rang and I never did get it to be answered. I tried BT to see if they could Free up My line on My behalf, unfortunately they are unable to do any thing.That’s it call in the big boys OFFCOMM they tell me to try another number for Tiscali which Rings and does not cut me off and gets me through to someone who understands me and they are based in UK!! They say yes it is still being cancelled but I will have to wait for it to take its course.
Then the modem arrives! Another call to the UK help desk “don’t worry it is being cancelled by Head Office at Milton Keynes and they have stepped up the priority of it”
I rang again this morning and the girl assured me that my line will be freed up with in the next 2 days…………Some how I don’t think so.
So two points
1. If you are on AOL and still using Dial Up ring their help line and tell them you are thinking of cancelling your contract to go to (dare I say it) Tiscali, and see if they make you the offer. Make sure you get through to their cancellation dept.
2. If you are thinking of going over to Tiscali because they offer Cheap Broadband please beware that their support is crap!!!
Any comments on How I can free up my phone line from Tiscali would be greatly appreciated.
Paul
(If you thought this was long winded you should try dealing with them)
) their help line sorted the problem be it I was talking to someone in india and it been fine since. 
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