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Just had the courier on the phone today regarding the bull bar that Growler sent me on the 18th of April. She said that the carrier (UPS) had just infromed them that the package was bigger than the dimensions that I entered into the on line form, and they wanted another £27.00!
She asked for my credit card details and when I said I was at work she asked me to phone her back before 6. Luckily the bars are not on the truck so when I got home I bundled it back together, just like Andy did for me, and measured them up.
Lo and behold the package was actually slightly smaller than Andy had measured (not much mind). So I took photos with a tape measure against the package and then phoned the lady back. I told her that the original package size was correct and if they would like to send a representative out to check that would be fine, or I could email her the pictures.
To give her her due she was always very polite and helpful, and she told me not to worry and that she would pass the info on to UPS and await their reply.
My concern is, if the package was too big, why did they pick it up in the first place and why wait over three weeks to ask for more money?
She asked for my credit card details and when I said I was at work she asked me to phone her back before 6. Luckily the bars are not on the truck so when I got home I bundled it back together, just like Andy did for me, and measured them up.
Lo and behold the package was actually slightly smaller than Andy had measured (not much mind). So I took photos with a tape measure against the package and then phoned the lady back. I told her that the original package size was correct and if they would like to send a representative out to check that would be fine, or I could email her the pictures.
To give her her due she was always very polite and helpful, and she told me not to worry and that she would pass the info on to UPS and await their reply.
My concern is, if the package was too big, why did they pick it up in the first place and why wait over three weeks to ask for more money?
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