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Does anyone have or know about these stats?
My nan had a new boiler including this stat fitted around three years ago. Recently she has had some probs with the boiler doing it's own thing. Engineers have been called and only made things worse - e.g. she had been booking the yearly service and the engineer came out, found a problem, fixed it but didn't do any service paper work so when she called recently she was told her warranty is invalid as there has never been a service (there's been three) and so she had to pay for an engineer at extortionate ammounts.
Basically, what I have managed to trace the current issue down to on the phone with her is the symptoms are boiler coming on and going off every 5 to 10 seconds on average. Boiler coming on when she has turned it off.
The stat is wireless and is RF. I initially said someone else with the same stat is causing hers to come on and off whilst each stat is arguing over wether the boiler should be on or off. To prove this I got her to set the stat to 15c effectively telling the boiler to turn off. The boiler did the on / off / on / off cycle every 5 seconds roughly. So I had her set it to 30c and the boiler stayed on constantly for the rest of the phone call. I can assume here that next doors stat is currently trying to set the room temp higher (on) and therefore trying to also set her boiler on., preventing it from remaining OFF and having no effect when her stat is on.
Can someone confirm my thought process?
Looks like I'll be travelling to Leeds on Saturday to change RF freqency on the stat! 5 hour trip but get to see nan.
The next thing is the descrepancy with the 5 year warranty... She paid to have someone come out to fix this when it should have been covered under the warranty. AND there is still a problem - he also complained about not knowing about the stat and said it should be replaced (which is probably why there is still an issue).
For now I've told her to manually switch the boiler off by the power switch on the boiler itself. Can't see this being a problem - it's relatively new.
Does anyone have or know about these stats?
My nan had a new boiler including this stat fitted around three years ago. Recently she has had some probs with the boiler doing it's own thing. Engineers have been called and only made things worse - e.g. she had been booking the yearly service and the engineer came out, found a problem, fixed it but didn't do any service paper work so when she called recently she was told her warranty is invalid as there has never been a service (there's been three) and so she had to pay for an engineer at extortionate ammounts.
Basically, what I have managed to trace the current issue down to on the phone with her is the symptoms are boiler coming on and going off every 5 to 10 seconds on average. Boiler coming on when she has turned it off.
The stat is wireless and is RF. I initially said someone else with the same stat is causing hers to come on and off whilst each stat is arguing over wether the boiler should be on or off. To prove this I got her to set the stat to 15c effectively telling the boiler to turn off. The boiler did the on / off / on / off cycle every 5 seconds roughly. So I had her set it to 30c and the boiler stayed on constantly for the rest of the phone call. I can assume here that next doors stat is currently trying to set the room temp higher (on) and therefore trying to also set her boiler on., preventing it from remaining OFF and having no effect when her stat is on.
Can someone confirm my thought process?
Looks like I'll be travelling to Leeds on Saturday to change RF freqency on the stat! 5 hour trip but get to see nan.
The next thing is the descrepancy with the 5 year warranty... She paid to have someone come out to fix this when it should have been covered under the warranty. AND there is still a problem - he also complained about not knowing about the stat and said it should be replaced (which is probably why there is still an issue).
For now I've told her to manually switch the boiler off by the power switch on the boiler itself. Can't see this being a problem - it's relatively new.
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