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and score another for the internet.
Just been doing a little research on how to fix my broken Ipod, and found some info that was very interesting.
My ipod stopped making noises, out of the speaker jack or the main socket when in the dock. Everything else works fine.
Apparently a chip breaks, and you can make it work by pressing the bottom left hand corner together really hard, but them it stops as soon as you let go.
Anyway, the long the short of it is, Apple will replace the ipod as its a known fault.
But get this.....
My 5th gen Ipod is over 4 years old, bought USED of ebay last year for £40!!!!!! The initial support person told me its over 1000 days out of warrenty!!
but following internet advise, being nice but firm and convincing the first level costomer support person to put me through a 'product specialist' I then described the symptons exactly to him, and he told me 'yes sir, we'll be happy to replace your ipod with the same or better (depends what they have) new unit' they are sending me a package to send mine back, and on confimation of the problem will get the replace out within 5days.
That, is very impressive. Well done Apple, future business assured.
Just been doing a little research on how to fix my broken Ipod, and found some info that was very interesting.
My ipod stopped making noises, out of the speaker jack or the main socket when in the dock. Everything else works fine.
Apparently a chip breaks, and you can make it work by pressing the bottom left hand corner together really hard, but them it stops as soon as you let go.
Anyway, the long the short of it is, Apple will replace the ipod as its a known fault.
But get this.....
My 5th gen Ipod is over 4 years old, bought USED of ebay last year for £40!!!!!! The initial support person told me its over 1000 days out of warrenty!!
but following internet advise, being nice but firm and convincing the first level costomer support person to put me through a 'product specialist' I then described the symptons exactly to him, and he told me 'yes sir, we'll be happy to replace your ipod with the same or better (depends what they have) new unit' they are sending me a package to send mine back, and on confimation of the problem will get the replace out within 5days.
That, is very impressive. Well done Apple, future business assured.
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